At Float, we aim to provide clear and fair billing and refund policies to ensure our customers feel confident using our service.
Billing cycle
Float offers two types of billing plans: monthly and annual. Billing is carried out in advance and is non-refundable. This means that we do not offer refunds for partial months of service, upgrades, downgrades, or for months where the service is unused but the account remains open.
Closing the account
The account can be closed by the Account Owner at any time from the General tab within the Team settings. Once you select the Delete team option, all the information associated with your account will be permanently deleted.
Refund policy
Your satisfaction with Float is our priority. While our billing is non-refundable, we want to ensure you have the best experience possible.
If you are not happy with Float within the first 30 days of upgrading to a paid plan, let us know, and we will make things right! If you are still not satisfied, we will cancel your subscription and refund the amount paid with no questions asked.
📝Note: Refunds can only be processed back to the original payment method used.