In order to keep Float in great working condition, the engineering team performs regular maintenance that may result in brief periods of downtime.

In this article, you will find:

What is scheduled maintenance?

From time to time, we need to perform maintenance on the various systems and services behind the Float application. These pieces of work tend to be transparent and do not impact customer operations.

Occasionally, customer workflows might be interrupted or affected, which is why we utilize scheduled maintenance. During a scheduled maintenance window, Float will be briefly unavailable.

What to expect during maintenance

Notifications

We aim to provide notifications to customers at least 7 days in advance of a maintenance window. The notifications will include a description of the work and a timeframe for when the maintenance will be carried out.

You can visit our status page to see Float’s current status and announcements of upcoming and in-progress maintenance work. You can also subscribe to receive updates on Float's status.

📝Note: If you ever experience trouble accessing/using Float and there is no active incident reported on the status page, feel free to contact our support team.

Impact on integrations

Integrations are usually unaffected by these types of changes. We plan far ahead for maintenance, and if we do find that integrations might be impacted, we will deliver plans to remediate any problems during maintenance.

It’s unlikely that you will see any impact after the maintenance has been completed.

The schedule for planned maintenance windows

The windows we aim to perform maintenance are as follows:

Service

Period

Day

Time

Float Application, API, and other services

Quarterly

First Saturday

6:00 a.m. - 7:00 a.m. (UTC)

Float Databases

N/A

Saturdays and Sundays

5:00 a.m. - 6:00 a.m. (UTC)

Did this answer your question?