Float's refund policy

Learn what makes you eligible for a refund

Johnathon Jeffery avatar
Written by Johnathon Jeffery
Updated over a week ago

At Float, we strive to offer the most transparent and fair billing and refund policies for our customers. This article will guide you through how our service is billed, what options you have for closing an account, and the specific scenarios in which refunds are provided.

Billing cycle

Float offers two types of billing plans: monthly and annual. Billing is carried out in advance and is non-refundable. This means that we do not offer refunds for partial months of service, upgrades, downgrades, or for months where the service is unused but the account remains open.

How to close your account

The account can be closed by the account owner at any time from the General tab within the Team settings. Once you select the Delete Team option, all the information associated with your account will be permanently deleted. Learn more about pausing or deleting your Float team here.

Refund policy

At Float, we prioritize our customers' satisfaction and confidence in our service. Our billing is non-refundable, but we make exceptions to ensure that you have the best experience possible with our resource scheduling software. Here's how our refund policy works:

If you’re not happy with Float within the first 30 days of upgrading to a paid plan, let us know and we will make things right! If you’re still not happy, we’ll cancel your subscription and refund the amount paid with no questions asked. Learn more about our refund policy here.

📝Note: We are only able to refund to the original payment method you used.

Should you have any further questions about refunds, feel free to contact our Support Team at support@float.com.

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