At Float, we strive to offer the most transparent and fair billing and refund policies for our customers.
Billing cycle
Float offers two types of billing plans: monthly and annual. Billing is carried out in advance and is non-refundable. This means that we do not offer refunds for partial months of service, upgrades, downgrades, or for months where the service is unused but the account remains open.
Closing the account
The account can be closed by the Account Owner at any time from the General tab within the Team settings. Once you select the Delete Team option, all the information associated with your account will be permanently deleted.
Refund policy
We prioritize our customers' satisfaction and confidence in our service. Our billing is non-refundable, but we make exceptions to ensure that you have the best experience possible with our resource scheduling software.
If you’re not happy with Float within the first 30 days of upgrading to a paid plan, let us know and we will make things right! If you’re still not happy, we’ll cancel your subscription and refund the amount paid with no questions asked.
📝Note: We are only able to issue a refund to the original payment method you used.